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Terms & Conditions

• Transactions with Preferred Merchants shall fall under the Preferred Merchants Maya Black Credit Card (MBCC) Program or Preferred Merchants MCC Program. It is open to Maya Black Credit Cardholders who are active and in good credit standing at the time of the qualifying transaction. (“Participant”).
• Maya shall be solely responsible for identifying partner merchants (“Preferred Merchants”) which will participate in the Preferred Merchants MBCC Program. Preferred Merchants may have varying multiplier for Maya Miles to be issued to Participants for Qualifying Transactions. (“Miles Multiplier”).
• Only transactions completed by Participants in Preferred Merchants within the Partnership Period, as specified in the Maya App, using a Maya Black Credit Card will be qualified to receive Bonus Miles
• Maya reserves the right to indicate additional criteria or terms for Qualifying Transactions for each Preferred Merchant. Cardholders shall be notified of such additional criteria, if any, through the Maya app.
• Refunded transactions made through the Maya app will not qualify for this program. Maya reserves the right to refuse and withdraw the earning of Maya Miles to accounts that are proven to be invalid or fraudulent including but not limited to abuse of system or weakness in the promo to earn bonus Maya Miles.
• Should the qualified transaction be refunded or cancelled, whether by the Cardholder, any Merchant or by Maya, Maya reserves the right to withdraw the Bonus Miles awarded.
• A Participant who completes a qualifying transaction will be eligible to receive: 1.  Baseline Maya Miles based on completed transaction amount; and, 2. additional Maya Miles (“Bonus Miles”) based on transaction amount and Miles Multiplier of the Preferred Merchant.
  • Example:
    • Participant spends PHP1,100.00 using their Maya Black Credit Card at a Preferred Merchant offering 2X Miles Multiplier, then:
      • Participant is eligible to earn 27 Baseline Maya Miles from that transaction or 1 Mile for every PHP40.00 spent as part of the Maya Black Credit Card Loyalty Program
      • Participant will also be eligible to earn 27 Bonus Miles from the same transaction as part of the Preferred Merchants MBCC Program
• Bonus Miles earned by Participants will be treated as equivalent to Maya Miles earned under these T&Cs.
• Bonus Miles will be credited to the Participant upon successful posted transaction, which may take 1-3 days. Participants will be notified of the Bonus Miles earned transaction as reflected in the Maya App.
• Maya is fully responsible for the operation of the Maya Black Credit Card, the Maya App, and the management and fulfillment of the Maya Miles earning and redemption. Accordingly, the following disqualifications and limitations shall apply:
  • The Preferred Merchants MBCC Program is applicable to unique Maya Black Credit Cardholders only. Cardholders who will be found with duplicate accounts and who will be blacklisted after credit card issuance are disqualified from participating in any Maya Black Credit Card Programs.
  • Maya reserves the right to cancel the Bonus Miles and cancel the Credit Card if proven to be a duplicate or blacklisted account.
  • Maya reserves the right to refuse the awarding of Maya Miles and cancel the Credit Card that are suspected to be invalid or fraudulent, or a result of gaming (i.e. abuse of system or weakness in the promo to earn bonus Maya Miles.
• The Bonus Miles earned by the Participant shall be deemed final unless the Cardholder files a complaint within thirty (30) days from the receipt of Maya Miles.
• By participating in this program, Participants consent to the collection and processing of their personal data in accordance with Maya’s Privacy Policy, available on the Maya website.
• Maya Bank, Inc. is regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph.
• Refer to Maya Black Credit Card Terms & Conditions for full details.
• For concerns or complaints, cardholders may contact Maya Customer Support via the Maya App. Unresolved concerns may be escalated to the Bangko Sentral ng Pilipinas (BSP) through the BSP Consumer Assistance Mechanism (CAM).

Refer to Maya Black Credit Card Terms & Conditions for full details.