10% OFF at H Hospitality Hotels & Resorts

How do I redeem the promo?

• All bookings must be made exclusively through direct reservations via our Reservations Team or through walk-in transactions at the hotels’ front desk.
• Inform our staff that you wish to avail of the Metrobank Cardholder Discount and provide 1st six digits of the Metrobank Card for verification if qualified.
• Complete your booking via Payment link, the required mode of payment for this promotion.
• Send proof of payment via email to the address provided by our reservations team.
• Walk-ins are also accepted and must settle the payment via Metrobank Card to avail the discount.
• The Cardholder must be present upon check-in

What are the terms and conditions of the promo?

• Policy on Cancellation and Rebooking: Cancellations made more than 30 days prior to the arrival date may be rebooked or fully refunded.
• Cancellations received within 30 days prior to the arrival date will be charged the full amount of the stay.
• Cancellations made on the check-in date will incur a 100% charge of the total booking value.
• No-shows are non-refundable and non-rebookable.
• Refund processing may take up to 90 days, and bank or transaction fees shall be borne by the guest or booking agency.
• In the event of force majeure, cancellation or rebooking requests shall be evaluated on a case-by-case basis. If rebooking is approved beyond the Promo Stay Period, the booking shall remain valid for one (1) year from the date of cancellation, subject to room availability and prevailing rates.
• The offer/s is non-transferable and are not convertible to cash, credit, other items, or gift certificates.
• In the purchase of goods and services which are on promotional discount, the senior citizen or persons with disability can avail of the promotional discount or the discount provided under the Expanded Senior Citizens Act of 2010 or the Magna Carta for Persons with Disability, whichever is higher.
• The use of Metrobank Cards in connection with this promo is subject to the Terms and Conditions governing the issuance and use of Metrobank Cards. In such a dispute, H Hospitality Group Corporation shall have no liability.
• Metrobank reserves the right to disqualify a previously approved transaction subsequently cancelled or charged back within the promo period. Should a cardholder receive the discount, but was later on deemed unqualified for not meeting the requirements of the promo due to disputes arising from, but not limited to, erroneous, invalid, fraudulent or unauthorized transactions, the cost of the discount shall be charged by Metrobank to the cardholder’s credit card account.
• Any amendment in the terms and conditions is subject to DTI approval.
• The terms and conditions governing the issuance and use of Metrobank Cards, reminders and other provisions contained in the card carrier, statement of account, charge slips and other documents or instruments, which are made an integral part hereof by reference, shall likewise be resorted to in instances where they are applicable in this promo.
• Any dispute concerning the products or services, including pricing, related to the promo shall be settled directly between the cardholder and H Hospitality Group Corporation with the concurrence of the DTI. Metrobank shall be free from any liability in the event of such dispute.
• In case of dispute in respect of Metrobank only and the cardholder’s availment of the promo, the decision of Metrobank, with the concurrence of the DTI, shall be considered final.
• By joining or availing of this promo, the cardholder confirms that he/she has read, understood and agreed to the promo mechanics and its terms & conditions.
• For inquiries or concerns, please call the Metrobank Contact Center at (02) 88-700-700 (domestic toll-free 1-800-1888-5775) or send an e-mail to customerservice@metrobankcard.com
• Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph)