Up to 65% OFF at Alona by Jpark Island Resort

What are the terms and conditions of the promo?

A. Accommodation

• The promo is available for direct bookings only. Prior reservation is required.

• Standard check-in time is 3:00 PM and check-out time is 12:00 PM.

• Early check-in and late check-out may be extended subject to room availability with corresponding charges.

• The promo is inclusive of the following:

  • Daily breakfast, access for swimming pool and the beach.
  • Service Charge, Value Added Tax and applicable government taxes.

• Standard allowable occupancy per room applies.

  • Standard Beachside: 2 adults
  • Deluxe: 2 adults and 2 kids (12 years and below)

• Maximum of two (2) kids per room only.

  • 5 years old and below: free breakfast and accommodation as long as sharing bed with adults.
  • 6-12 years old: 50% OFF in breakfast and free accommodation as long as sharing bed with adults.

• Alona Suite and Barkada rooms are excluded in the promo.

• The promo is not applicable for extensions of stay.

• Bookings are non-refundable and cannot be changed or cancelled unless due to verified medical emergencies or force majeure subject to review and submission of proper supporting documents.

B. Dining

• Valid for dine-in for both checked-in and walk-in guests.

• Unless otherwise provided, service charge shall be shouldered by the cardholder based on original menu prices

• Qualified Metrobank credit card must be presented upon ordering.

• Discount is applicable per table and cannot be split into multiple transactions. Splitting of transactions is not allowed. Splitting of transactions is defined as an intentional act of dividing a merchant transaction into multiple charge slips to redeem more than one reward incentive. A presumption of splitting of transactions arises when there are two (2) or more transactions in one merchant outlet or establishment over one and the same product, and the interval of these transactions were made within 5-10 minutes.

• Banquet sales, conference packages, parties, private functions and events are excluded from the promo.

C. General Terms and Conditions:

• The promo is not retroactive and cannot be applied to existing bookings or reservations.

• Metrobank cardholders must charge the total amount to their qualified Metrobank card through Alona by Jpark Island Resort’s Point-Of-Sale terminal or payment link provided.

• Only one (1) qualified card will be accepted per cardholder, per transaction, even if he or she has more than one (1) qualified Metrobank credit card.

• Cardholders must be present during check-in and must present the Metrobank card used in booking and his/her valid government-issued ID. Should the cardholder or guest fail to present the documents required, the promo will not apply, and the applicable rate without the discount will apply, and all the room inclusions under the promo will be forfeited.

• All offers are subject to prior reservation, availability, room allocation, blackout dates, timely payment authorization, verification of cardholder eligibility, and Alona by Jpark Island Resort’s standard booking, cancellation, house, safety, and operating rules. Alona by Jpark Island Resort may decline or reverse promo application if the guest fails to meet the approved mechanics or payment requirements.

• The promo is non-transferable, non-cumulative, cannot be exchanged for cash or other products.

• The promo is not valid in conjunction with other promos of Metrobank and Alona by Jpark Island Resort.

• In the purchase of goods and services in connection with this promo, senior citizens or persons with disability (PWD) can either avail of the promo or the discount provided under the Expanded Senior Citizens Act 2010 or Magna Carta for Persons with Disability, whichever is higher, if applicable.

• The use of the Metrobank Credit Cards in connection with this promo is subject to the Terms and Conditions governing the issuance and use of Metrobank Credit Cards. In such a dispute, Alona by Jpark Island Resort shall have no liability.

• Metrobank reserves the right to disqualify a previously approved transaction subsequently cancelled or charged back within the promo period. Should a cardholder receive the discount, but was later on deemed unqualified for not meeting the requirements of the promo due to disputes arising from, but not limited to, erroneous, invalid, fraudulent or unauthorized transactions, the cost of the discount shall be charged by Metrobank to the cardholder’s credit card account. If Alona by Jpark Island Resort has complied with the approved promo mechanics and processed the transaction through the authorized payment channel, Alona by Jpark Island Resort shall not be liable for the cost of the discount or any chargeback, reversal, fraud, unauthorized transaction, or cardholder eligibility/payment issue attributable to Metrobank, the cardholder, or the card/payment network.

Any amendment in the terms and conditions is subject to DTI approval.

The terms and conditions governing the issuance and use of Metrobank Credit Cards, reminders and other provisions contained in the card carrier, statement of account, charge slips and other documents or instruments, which are made an integral part hereof by reference, shall likewise be resorted to in instances where they are applicable in this promo.

Any dispute concerning the products or services, including pricing, related to the promo shall be settled directly between the cardholder and Alona by Jpark Island Resort, with the concurrence of the DTI, except to the extent the dispute arises from Metrobank’s cardholder eligibility determination, card/payment authorization, DTI permit-related issue, inaccurate or unapproved Metrobank communication, or Metrobank’s own acts or omissions.

In case of dispute in respect of Metrobank only and the cardholder’s availment of the promo, the decision of Metrobank, with the concurrence of the DTI, shall be considered final, provided that such decision shall not impose liability, cost, discount, refund, operational obligation, or non-monetary obligation on Alona by Jpark Island Resort unless expressly required by the approved promo mechanics or agreed in writing by Alona by Jpark Island Resort.

By joining or availing of this promo, the cardholder confirms that he/she has read, understood and agreed to the promo mechanics and its terms & conditions.

For inquiries or concerns, please call the Metrobank Contact Center at (02) 88-700-700 (domestic toll-free 1-800-1888-5775) or send an e-mail to customerservice@metrobankcard.com

Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph).